Refund policy

Last updated: November 3, 2026

We want you to love your order. If something isn't right, we're here to help.

30-day returns
You can request a return within 30 days of receiving your order. To be eligible, items must be unused, unwashed, in the same condition you received them, and in their original packaging when possible.

How to start a return
1. Email us at tanakachagwedera@hotmail.com with your order number and the item(s) you want to return.
2. We will reply within 1–2 business days with return instructions and the return address.
3. Please do not send items back without contacting us first, because returns sent to the wrong address cannot be processed.

Return shipping costs
- Damaged, defective or wrong item: we cover the full cost, and in most cases you will not need to send the item back.
- Change of mind: you pay the cost of return shipping. The original free shipping is not deducted from your refund.

Damaged, defective or wrong items
Please check your order when it arrives. If an item is damaged, defective or not what you ordered, email us within 14 days of delivery with your order number and a photo. We will send a free replacement or a full refund, whichever you prefer.

Items that cannot be returned
- Items that have been used, worn or washed (unless defective)
- Gift cards
- Items marked "final sale"

Exchanges
Need a different size or colour? Email us and we will help you. Usually the fastest way is to return the original item and place a new order.

Refunds
Once we receive and inspect your return, we will email you to confirm your refund. Approved refunds go back to your original payment method within 5–10 business days. Your bank may take a few extra days to show the credit.

Cancellations
You can cancel your order for a full refund any time before it ships.

This policy does not limit any rights you have under Canadian or provincial consumer protection laws.