Frequently Asked Questions
Got a question? We've got answers. If you can't find what you're looking for, email us at tanakachagwedera@hotmail.com.
Shipping & Delivery
Do you offer free shipping?
Yes. Standard shipping is free on orders over CA$35 to Canada and the United States. Orders under CA$35 ship for CA$7.99.
Do you ship internationally?
Not at the moment. We currently ship only to Canada and the United States.
How long will my order take to arrive?
Orders are processed within 3–5 business days. After shipping, delivery usually takes 7–15 business days to Canada and the United States.
Will my order arrive in time for the holidays?
We recommend ordering at least 3 weeks before the date you need your gifts.
Why did my order arrive in more than one package?
Our products ship from different partner warehouses, so orders with several items may arrive separately. There's never an extra charge for this.
Will I pay customs or import fees?
Orders shipped to the United States may be charged duties or taxes by customs on arrival. These aren't included in our prices.
Orders & Tracking
How do I track my order?
When your order ships, we email you a tracking number and link. Tracking can take 2–5 days to show updates. You can also sign in to your account to view your orders.
Can I change or cancel my order?
Yes, free of charge, as long as it hasn't shipped yet. Email us as soon as possible with your order number.
My order hasn't arrived. What should I do?
If your order hasn't arrived within 30 business days of shipping, contact us and we'll send a replacement or give you a full refund.
Returns & Refunds
What is your return policy?
You can request a return within 30 days of receiving your order. Items should be unused and in their original condition.
How do I start a return?
Email tanakachagwedera@hotmail.com with your order number and the item you'd like to return. We'll reply within 1–2 business days with instructions. Please contact us before sending anything back.
What if my item arrives damaged or incorrect?
Email us within 14 days of delivery with your order number and a photo. We'll send a free replacement or a full refund, whichever you prefer.
Who pays for return shipping?
For damaged, defective or incorrect items, we do. For change-of-mind returns, the customer pays return shipping.
How long do refunds take?
Approved refunds go back to your original payment method within 5–10 business days.
Products & Sizing
How do your clothing sizes fit?
Many of our clothing items run 1–2 sizes smaller than typical North American sizing. If you're between sizes, we recommend sizing up.
Are your products good gifts?
Absolutely. Browse our Gifts Under $30 and Bestsellers collections for our most-loved picks.
Payments
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay, Apple Pay and Google Pay. Checkout is secure and encrypted.
What currency are your prices in?
Prices are in Canadian dollars (CAD). Taxes, where applicable, are shown at checkout.
Contact
How can I reach you?
Email us at tanakachagwedera@hotmail.com. We reply within 1–2 business days, Monday to Friday, 9 a.m. – 5 p.m. ET.